Missing Items
Yikes, something's missing? We apologize for the oversight. Let's make sure we get you everything you ordered, pronto.
Immediate Steps
- Check Your Order: Please double-check your order confirmation to ensure that all items are indeed missing and not just shipped separately.
- Contact Us: Get in touch within 7 days of receiving your package by sending an email to support@dare2wear.art
- Include Your Order Number: Don't forget to include your order number and details about the missing item(s) in the email.
What Happens Next?
- Investigation: We'll look into what happened and get back to you with next steps.
- Replacement: If an item is indeed missing, we'll send it out to you ASAP.
- Refund: Alternatively, we might offer you a refund for the missing item, depending on its availability and the situation.
Timeframe
- Response Time: You'll hear back from us within 48 hours.
- Resolution: We aim to resolve these issues within 7 business days after receiving your email.
Exceptions
If you notify us after 7 days of receiving the package, we may not be able to offer a replacement or refund.
Contact Us
Email: support@dare2wearart
Phone: 1-800-123-4567, Mon-Fri, 9 am - 5 pm PST
We're really sorry for any inconvenience this may have caused you. We appreciate your understanding and we're committed to resolving this issue promptly.