Oh no, we're really sorry to hear that you've received a damaged item!

Quality is super important to us, so let's get this sorted out for you ASAP.

Steps to Take

1. Document the Damage: Take clear photos of the damaged item, as well as any damage to the packaging.
2. Contact Us: Email these photos to us at support@dare2wearart within 7 days of receiving the item.
3. Include Your Order Number: Make sure to include your order number in the email for quicker resolution.

What Happens Next?

• Assessment: Once we've received your email and assessed the damage, we'll get in touch with next steps.
• Replacement or Refund: Depending on the situation and item availability, we'll either send you a replacement or offer you a full refund.
• Return Shipping: If we need the item back, we'll cover the cost of return shipping.

Timeframe

• Response Time: We aim to respond to all inquiries within 48 hours.
• Resolution: Most cases are resolved within 7 business days after we receive your email.

Exceptions

Some items may not be eligible for a refund or replacement, such as:

• Items damaged due to misuse
• Items that have been worn or washed

Contact Information

Email: support@dare2wearart

Phone: 1-800-123-4567, Mon-Fri, 9 am - 5 pm PST

We're really sorry for any inconvenience this has caused. We appreciate your understanding and are committed to making it right.